Q: Is there a warranty on the jewelry I purchased? A: All of our jewelry products come with a one-year limited warranty that covers defects in materials and workmanship. The warranty does not cover damage caused by improper use or accidents.
Q: How can I track my order? A: Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number. You can use this tracking number to track your package on our website or on the courier’s website.
Q: What if the jewelry I received is defective? A: If the product you received is defective, please contact us via our customer service email within 48 hours of receipt with your order number and product photos. We will resolve the issue for you as soon as possible.
Q: Can you ship internationally? A: Yes, we do. Please check the specific shipping countries and fees at checkout.
Q: If I am not satisfied with the jewelry I purchased, can I return it? A: If you are not satisfied with the jewelry you purchased, we offer a 30-day return policy. The jewelry must be unworn and in good packaging. Please see our [Return and Refund Policy] for return details.
Q: How do I care for my jewelry? A: To keep your jewelry in the best condition, please avoid contact with chemicals, use the protective bag we provide when storing it, and wipe it gently with a soft cloth regularly.